Under no circumstances will Composit International accept returned goods for credit without prior written authorization from our office in Frazee, MN. No credit will be given unless return merchandise has an authorization and invoice number. Our sales personnel are not authorized to pick up goods for return. Track must not have been installed/used and in new condition with a minimum 20% restocking charge to be deducted. We will do an exchange for the correct track with price adjustments. We are not responsible for costs associated with the installation or removal of the product and all freight costs will be assumed by owner.